Rebooting, shutting down apps and reinstalling - general troubleshooting

Last Updated: May 06, 2014 02:28PM CEST

Sometimes apps crash, get stuck or otherwise misbehave. We find it usually helps to reboot your device or shut down other apps that are running in the background. If you're still having problems, try reinstalling the troublesome app - don't worry, you won't have to pay for it again.

Apple's devices have to be rebooted/restarted every now and then to clear memory. Try rebooting your device properly!
Instructions for iPad
Instructions for iPhone
Instructions for iPod touch

Shutting down other apps
Running too many apps at the same time can cause memory problems. Try shutting down a few apps:
- Press the home button twice. At the bottom of the screen you’ll see the apps that are running. Swipe to move through them - there might quite a few.
- Touch and hold one of the app icons until they all start wiggling. A small red circle will appear at the top left of each icon - tap it to remove each app.
- When you’re done, press the home button twice to return to your home screen.

Uninstalling/reinstalling apps
- To uninstall: Touch and hold any app icon on the Home screen until the icons start to wiggle. Tap the "x" in the corner of the app you want to remove. You may be prompted to rate the app. Tap Delete to remove the app and all of its data from your device. Click the Home button to cancel or stop deleting apps.
- To reinstall: Open the App Store on your device, making sure you're using the same account you used to purchase the app. Tap Purchased (on an iPhone, this is found under Updates), locate your app, then tap the redownload button. If prompted, enter your iTunes Store account information.
- After the app is installed, check to see if your issue is resolved.
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
Invalid characters found